FAQs
What items qualify for returns?
Items must be unused, unworn, and in original condition with tags attached. Return requests must be initiated within the specified return period from the delivery date. Products showing signs of wear, damage, or alterations will not be approved.
How long does refund processing take?
Refunds are completed within 5–7 business days after inspection and approval. The amount will be credited to the original payment method used at checkout. You will receive an email confirmation once the refund has been processed.
Can I exchange an item?
Exchanges are allowed for eligible products within the return window, subject to availability. The item must meet return conditions before approval. If the requested product is unavailable, a refund will be initiated instead.
Are sale items returnable?
Items purchased during special promotions or clearance events may not qualify for returns unless specified. Please review product details carefully before placing your order to understand eligibility conditions.
When will my order be processed?
Orders are processed within 1–2 business days, excluding weekends and public holidays. Once shipped, you will receive a confirmation email with dispatch details for your reference.
How long does delivery require?
Delivery typically takes 3–8 business days after dispatch, depending on your location. Timelines may vary due to courier services, seasonal demand, or unforeseen logistical circumstances.
Can I update my profile details after registering?
Yes, you can update your personal info, shipping addresses and contact details anytime through your account settings.
Do you offer international shipping?
Currently, shipping availability depends on serviceable regions listed during checkout. Delivery timelines and availability may vary based on destination and courier accessibility.
Can I cancel my order?
Orders may be canceled only before they are processed or dispatched. Once shipped, cancellations are not permitted. Eligible items may be returned according to our return guidelines.
How do I request cancellation?
To request cancellation, contact our support team promptly with your order details. Approval depends on processing status at the time of your request.
Are cancellation charges applicable?
No cancellation fees apply if the order has not been processed. Once dispatched, cancellation requests cannot be accommodated under policy guidelines.
Can I modify my order?
Order modifications are not allowed after confirmation. We recommend reviewing all details carefully before completing your purchase.
What payment methods are accepted?
We accept secure online payment options available at checkout. Payment methods may vary depending on your region and banking provider.
Can I use multiple payment methods?
Only one payment method can be used per transaction. Please select your preferred option to ensure a smooth and efficient checkout experience.
Is my payment information secure?
All transactions are processed through encrypted payment gateways to ensure your financial details remain protected and confidential at all times.
Will I receive an order confirmation?
Yes, an order confirmation email is sent immediately after successful payment. It includes your order summary and transaction details for reference.
